Terms & Conditions for Melbourne Brewery Tours
All prices are in Australian currency (AUD) and include goods and services tax (GST).
A non-refundable deposit must be made to secure Private Tour bookings prior to tour.
The deposit will not be refunded if tour is cancelled for any reason.
Cancellations of Private Tours that are paid in full will be refunded 50% of total tour price. Cancellations 1 week or less prior to tour date will not be refunded. Dates can’t be swapped. Reduced numbers in group bookings will not be refunded.
Our public tour requires a minimum of six people to run. If tours have less than six people we reserve the right to cancel to the tour. However, we will always seek to place you on an alternative tour.
Children are not allowed on Public tours but may go on Private tours.
All gift voucher are valid for 12 months from time of purchase.
Passengers must arrive at pick up points 5 mins prior to departure time. Melbourne Brewery Tours must run on schedule and will not wait for latecomers, as other passengers often have flights or shows to catch in the evening. The breweries also reserve the right to refuse us if we are late, as they will need to attend to other on time bookings. Late passengers who miss their tour will not be refunded. No shows will not be refunded.
Alcohol Consumption – Melbourne Brewery Tours or the breweries will not accept intoxicated behaviour. Federal, State and Local Council drinking laws apply. There is no drinking of alcohol on our mini buses or coaches. Drinking alcohol on board our vehicles does not comply with local laws or our Public Liability. Customers caught drinking alcohol on board our buses will have the alcohol removed. If they insist on continuing to drink alcohol on board the bus then Melbourne Brewery Tours will stop the tour immediately and organise a taxi to have the customer/s dropped back to their pick up location at the cost to the customer. No refunds will be given to customers in the event the tour is stopped.
Customer Code Of Conduct – intoxicated, disruptive persons causing a nuisance will not be tolerated by Melbourne Brewery Tours or the breweries. The breweries will refuse access to customers behaving in this manner. Melbourne Brewery Tours will for the safety of the customers, winery staff and other patrons stop the tour immediately and organise a taxi to have the customer/s dropped back to their pick up location at the cost to the customer.
We reserve the right to alter the itinerary and use other tour providers if necessary.
We accept no responsibility or liability for damage, loss, injury, delays or other problems whatsoever resulting directly or indirectly on a Melbourne Brewery Tours tour.
Tours are subject to availability.
We recommend travellers have adequate Travel Insurance to cover any event.
We accept Visa/Mastercard @ 2.9% credit card charge.
We accept Electronic Fund Transfer Payments (EFT) at no charge.
Address
317 Clarendon Street, South Melbourne..